(WICHITA, Kan.) — Erin Velez thought she was doing everything right. Months before her due date, she ordered a crib from Tiny Tykes Furniture.
“I thought paying cash I’m done…I should see my crib soon. It didn't work out,” says Velez who is one of several parents who have contacted FactFinder 12 regarding Tiny Tykes Furniture.
The store’s owner told Velez it would take four to six weeks to receive the crib.
“I let eight weeks pass trying to be nice,” says Velez.
But weeks turned to months and Velez started doing her own research.
“There are many, many people saying the exact same thing. They are hearing the same excuses, same lines and same waiting periods.”
Jennifer Thomas is one of them.
“Pretty much the only excuse he gave me was that I misunderstood,” says Thomas who also ordered furniture from Tiny Tykes Furniture.
Thomas eventually demanded her money back. Velez got her crib months later. She waited longer for conversion parts for it.
Both women say Tiny Tykes blamed the manufacturer, so that's where they went next.
“The man was more than happy to talk to me and said there's no reason you shouldn't have had your crib in four weeks,” says Velez.
Thomas also called the manufacturer.
“I discovered from the manufacturer that it had never been ordered. The truck that it was supposedly on did not exist. The trucks had already left for the end of the year and there was no bed on it. There was no order at all from Tiny Tykes,” say Thomas.
One manufacturer told FactFinder 12 that Tiny Tykes was behind on payments so it stopped shipping furniture to the Wichita store. We learned that wasn’t communicated to customers.
Tiny Tykes also has an “F” rating with the Better Business Bureau.
There were 26 complaints including 12 delivery complaints.
14 were classified as “no response” until FactFinder 12 brought it to the attention of owner Keith Kasper.