(WICHITA, Kan.) — As soon as gas prices went up, FactFinder 12 started receiving calls and e-mails about fuel reward points earned at Dillons grocery stores.
Customers are concerned about their fuel points disappearing.
“I am saying $35 to me is $35,” says David Linscott who went to fill up and found his points were gone.
“Dillons told me people were stealing numbers and that's when I got upset,” says Linscott.
Like most customers, Linscott's reward card was tied to his phone number.
Dillons says there’s a chance someone used that number to steal his points.
“It's not uncommon and we aware there are some issues with dishonest individuals when it comes to redeeming fuel points,” says Dillons spokesperson Sheila Lowry.
Lowry says it’s possible that a random dialer can steal your fuel points but says that's pretty rare. She said it's usually a family member.
“I recently had a conversation with a lady who works in our office she was so frustrated because her son had used an 80 cent reward to get less than five dollars in gasoline,” Lowry says.
When prices shoot up, people start paying more attention to reward points.
“Times are hard...when it's going up to four dollars a gallon and you can save 50 cents a gallon buying groceries you're going to do it,” says Linscott.
Dillons says it’s just as concerned and has a solution if you want to change your alternate identification number tied to your card.
You go to www.dillons.com to register and change your number. You can also call 1-800-362-2183.
They will provide you with a unique number.