The BBB offers the following tips for consumers looking to hire a duct-cleaning firm:
- Deal only with reputable companies, preferably businesses in your area with a good track record. Ask for references from homeowners in your neighborhood. Always contact the BBB for a BBB Business Review by going to www.bbb.org or by calling 314-645-3300.
- Beware of advertising that offers what seem to be extremely low prices for air duct cleaning. Often, these ads are used by businesses expecting to sell additional services once they get inside your home.
- If a company discovers a potential problem in your furnace or ducts, do not be pressured into paying for additional services until you have contacted a heating and air conditioning professional for a second opinion. While the second company may charge you for a service call to check out the problem, the call may save you money if no service is needed.
- Try to have a friend or family member with you during a scheduled appointment with a salesman or service technician. If that is not possible and you feel threatened or intimidated during the visit, ask the person or persons to leave your home immediately. If they refuse or hesitate, call police.