(WICHITA, Kan.) —
If you have a question for a business, reaching out through Facebook may not be your best option.
A survey of retailers looked at how quickly businesses respond to a posting on their Facebook page, and found a quarter of the companies didn't respond at all.
Researchers say it's an untapped opportunity for customer service with 850 million Facebook users.
Read more here and remember, we do answer your questions and comments.
