(WICHITA, Kan.) — The problem may be fixed, but Kansans want answers after a computer failure at tag offices around the state.
Viewers contacted FactFinder 12 to ask if the state will get some money back on the $40 million project.
“I want answer. I want answers,” says Anjela Greer who waited in line for her tags.
Problems arose shortly after the new system for vehicle title and registrations went online earlier this month.
Some waited in lines for more than five hours.
“I thank residents of Sedgwick County for their patience. I understand their frustrations, I really do,” says Sedgwick County Treasurer Linda Kizzire.
Kizzire says other than a few slowdowns things seem to be working now. She is in constant contact with the Kansas Department of Revenue. The state is in contact with 3M, the company hired to develop software for the $40 million project.
FactFinder 12 requested a copy of the contract between the state and 3M.
There are performance guarantees in the contract.
The contract says for if 3M fails to meet “critical milestones” it has to pay the state $5,000 a day.
It also says if 3M fails to “go live” with the first phase of the project, it has to pay the state $75,000 per day.
So will the state ask for money back?
FactFinder 12 asked the Department of Revenue that question.