Phone scam claims your debit card is locked

(WICHITA, Kan.) — A new phone scam is hitting the Wichita area and the local Better Business Bureau wants to make sure you do not fall for it.

Factfinder 12 has heard from several viewers who received one of the calls. The call begins with a recording claiming to be from a financial institution. The call claims that your debit or bank card has been locked and you need to press one to proceed and reinstate your card. If you proceed, the call asks for personal information like your debit card number, expiration date and PIN.

Patricia Capansky called us after she received the call Thursday night. She says she immediately knew it was a scam because she does not use a debit card. She wants others to know to be wary of random calls asking for personal information.

"I would tell them check it out very thoroughly before they give out any information because they could be giving something out that could cost them a lot of money, or a lot of trouble if they don't have any money," said Capansky.

If you get the call, the BBB says do not provide any personal information. If you are concerned about your card, call your financial institution directly and ask if there is a problem with your account or service. If you have other questions you can contact the BBB at 1-800-856-2417 or visit their website.